Can I cancel my orders?
While there is no option for a customer to cancel the order on their own once the payment is made, if you can get in touch with Customer Care (email@example.com) within 24 hours, we can try to cancel it, provided the print shop has not already commenced the production. If the cancellation request happens after 24 hours or if production has began already, we cannot entertain any request.
What is the cancellation fee?
A minimum cancellation fee of Rs.20 will be charged to cover the payment gateway charges. The remaining amount will be transferred after deducting this charge.
Mode of transfer of payments:
Refunds will be done through NEFT transfer which will be co-ordinated by our accounts team. The refund duration is 5-7 working days from date of cancellation. If you need any clarifications on refunds, Please email us to firstname.lastname@example.org
Can I return my Orders?
Typically, delivered orders cannot currently be returned. Of course, this does not apply in cases of transport damages for which TheShopor.com or a third-party-logistics provider can be held accountable. Please inspect all goods carefully on delivery and immediately inform our customer service (email@example.com) if you detect any damages or defects within 48 business hours of receiving the order. We will replace the damaged item/s in cases of transport damages for which a third-party-logistics provider or we can be held accountable. In other cases, our friendly customer service will help you handling warranty issues.
Damage Claims or Shortages – Important Notice
- Any claims for damage and/or shortages MUST be reported in 48 business hours without exception.
- Be sure to check your deliveries upon receipt.
- We Pay For Return Shipping
- We will pay for return shipping only when products delivered are defective, damaged or the wrong product was received from what was ordered.
Other information about Returns and Refunds
- 7 Days Return Policy (don’t remove price tag on T-Shirt and please reuse Packing while return our product)
- Only Product Cost Will Be Returned after one day
- Cancellation policy: 20 Days money back policy
You acknowledge and undertake that you are accessing the services on the website and transacting at your own risk and are using your best and prudent judgment before entering into any transactions through the website. We shall neither be liable nor responsible for any actions or inactions of sellers nor any breach of conditions, representations or warranties by the sellers or manufacturers of the products and hereby expressly disclaim any all responsibility and liability in that regard. We shall not mediate or resolve any dispute or disagreement between you and the sellers or manufacturers of the products.
We further expressly disclaim any warranties or representations (express or implied) in respect of quality, suitability, accuracy, reliability, completeness, timeliness, performance, safety, merchantability, fitness for a particular purpose, or legality of the products listed or displayed or transacted or the content (including product or pricing information and/or specifications) on the website. While we have taken precautions to avoid inaccuracies in content, this website, all content, information (including the price of products), software, products, services and related graphics are provided as is, without warranty of any kind. We do not implicitly or explicitly support or endorse the sale or purchase of any products on the website. At no time shall any right, title or interest in the products sold through or displayed on the website vest with The Shopor nor shall we have any obligations or liabilities in respect of any transactions on the website.