– We are committed to delivering your order accurately, in good condition, and always on time.

– Please note all items (including gifts) will be shipped with an invoice mentioning the price, as per Indian Tax Regulations.

1. What are the shipping charges for pre-paid orders?
For all prepaid purchases over Rs.500, we will deliver the order to your doorstep for FREE! Shipping charges of Rs 50 will be applicable on all orders of Rs.500 or less.

2. What are the shipping charges for COD orders?
COD is FREE for all orders above Rs.1000. We charge Rs.50 for all COD orders below Rs.1000.

3. When will my order be shipped & delivered?
The large majority of our orders are processed within 1 working day of placing the order, and delivered in 5-6 working days from date of shipping. We ship on all working days, except during unforeseen circumstances.

Any order, not involving COD, may or may not be confirmed on call for delivery attempt, depending on the courier partner.

4. How do I track my order?
You will be provided with a docket number for your order with which you can track it online or on the site of the courier service provider.

In the unlikely event we are unable to deliver any items in your order, be assured that you will not be charged for that item, or you shall be refunded the full amount charged for the item.

5. Do you deliver outside India?
Currently we do not deliver to locations outside India.

6. What can I do if I receive a damaged product?
If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and mail us at onlinesupport@theshopor.com, or call our Customer Care at (000) 0000000 mentioning your Order Number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.

7. What happens if I wish to cancel an order?
If you cancel an order which has already been shipped, we will refund the amount to you after deducting the shipping charges. If the order has not been shipped, we will refund the amount in full.

8. What if The Shopor cancels my order?
In the event we have to cancel any items in your order, if you have paid using a credit card your credit card shall not be charged for the above cancelled item(s). If you have paid using a debit card/netbanking, your bank shall be instructed to refund the amount within 7 working days. However, the actual credit to your account will depend on your banks processing time. If you do not receive a credit within this time, please check with your bank and let us know if you face any issues with the same.

9. What if I opt for partial return after using coupon?
If return is opted for an item in an invoice in which coupon was availed, the amount of the coupon will not be adjusted and neither will the coupon be reusable. This rule applies on partial return as well against such invoices.

Payments and Logistics Partners information

We support the following payment options at The Shopor:

  • Cash On Delivery (available in selected pin codes)
  • Credit Card
  • Debit Card
  • Net banking
  • Gift Card
  • Wallet

How does the COD (Cash on Delivery) payment option work?

The Shopor’s Cash on Delivery option allows you to pay order value at the time of delivery for all orders between Rs. 299 and Rs. 49999. Your existing limits will be revised once, there is a delivery or order rejected against your account, from the new limit implementation logic, if required. To pay for any order using Cash on Delivery (COD) mode of payment, please select the ‘Cash On Delivery’ option on the payment page. Cash on Delivery option is available only in selected pincodes. However the COD limit may differ from customer to customer depending upon the order rejection percentage from a particular customers registered email id. For avoidance of doubt, ‘Order Rejection Percentage’ shall mean any undelivered orders which are returned from the address provided by the customer even, after three successful delivery attempts. In event of COD limit breach, your order will be cancelled and you will have to place a new order using Pre-payment options.

Further, the COD limit for any user may get decreased to Rs. 24,999, Rs.1500, Rs.0 basis on order rejection percentage and can be reset to Rs.49,999 basis on Order acceptance percentage and number of prepaid orders placed, post limit decrease.

Why can’t I see the COD option on my payment page?

If you do not see a COD option on your payment page, this may be due to one of the following reasons:

  • Your order value may be less than Rs. 299 or over Rs. 49,999.
  • Our courier partners may not support the Cash on Delivery option for your delivery address.
  • You may have placed another order using the COD option which is pending delivery. If the amount of this order when added to your current order exceeds Rs. 49,999, then the COD option will be disabled temporarily.

I want to know about EMI (credit card) payment option?

EMI (Credit Card) is a convenient payment option that you can choose to pay for the order in easy installments to the credit card issuing bank. The option is available only on credit cards issued by reputed banks.

How do i make payment using EMI (credit card) option?

Add the desired products to The Shopor shopping bag, proceed to checkout, select delivery address and proceed to payment. On payment page, select EMI (Credit Card) under payment options and follow these simple steps:

  • Select your Credit Card issuing bank you wish to pay from
  • Select the repayment duration (3, 6, 9, 12, 18 or 24 months). The interest rate, monthly EMI and total interest paid will be displayed.
  • Enter your Credit Card details
  • Click ‘Pay Now’.

The order will be confirmed and shipped on successful payment.

What is the eligibility criteria to avail EMI option?

EMI is available for all products on Myntra except, Jewellery products. Also, the payment option is available only above a minimum order value which varies from bank to bank. For given order value, only the eligible banks will be displayed under the issuing bank list on the EMI payment page.

Why is sum total of EMI’s more than the order value?

The issuing bank charges interest per EMI transaction. The interest rates are decided by the bank and are displayed at the time of completing the transaction. There is no processing or convenience fees charged on any EMI transactions.

What happens if bank rejects EMI conversion?

Customer needs to pay full amount of transaction to the bank, since EMI facility is at sole discretion of the issuing bank, please contact your card issuing bank.

Why is the transaction amount not converted into EMI in 7 working days?

Conversion of transaction into EMI is at the sole discretion of card issuing bank and can also be rejected in unfortunate circumstances. In case the paid amount is not converted to EMI within 7 days then contact your card issuing bank.

What should I do if my payment fails?

Please retry making the payment after ensuring that the information entered is accurate, including all account details, billing addresses and passwords. If your payment still fails, you can use the Cash on Delivery (COD) payment option, if available on the payment page to place your order. If your payment is debited from your account after a payment failure, it will be credited back within 7-10 days, after we receive a confirmation from the bank.

I am being charged GST amount on my order. What is GST?

GST is a single tax on the supply of goods and services that is levied on every value addition (through production and services) and is added to a product’s sale price. GST has to borne/paid by the ultimate consumer of the product or service. If your order is fulfilled on or after July 1st 2017, GST will be applicable on your orders. GST subsumes all other taxes like Excise duty, VAT, Entry tax etc.

How is the GST amount decided?

Following rules will govern whether or not additional GST will be applicable on the products purchased by you:

  • GST applicability: For a product, if the fulfillment is done on or after July 1st, 2017 and total discount percentage is more than 19% of MRP, then GST may be collected from customer in addition to product price, post discounts. The discounts include those resulting from special offers such as Buy 1 Get 1 and similar offers.
  • GST amount: If applicable, the amount of GST collected from customer depends on category
  • Apparel/Clothing: Max 12% of net payable (MRP – product discount – coupon discount) will be collected from the customer.

If I return/cancel the purchased product will the GST/VAT amount charged be refunded?

Yes. If you return the product the applicable GST/VAT amount will also be refunded into the source account selected at the time of return initiation. However no refunds of GST/VAT shall be made in relation to shipping charges collected from the consumer under The Shopor shipping policy.

I am being charged VAT amount on my order. What is VAT?

Value added tax (VAT) is an indirect tax that is imposed on goods at each stage of production, starting from raw materials to final product and is added to a product’s sales price. VAT has to borne/paid by the ultimate consumer of the product. If your order is fulfilled on or before June 30th 2017, VAT will be applicable on your orders.

How is the VAT amount decided?

Following rules will govern whether or not an additional VAT will be applicable on the products purchased by you:

  • VAT applicability: For a product, if the fulfillment is done on or before Jun 30th 2017 and the total discount percentage is more than 19% of MRP, then VAT may be collected from customer. The discounts include those resulting from special offers such as Buy 1 Get 1 and similar offers. n
  • VAT amount: If applicable, the amount of VAT collected from customer depends on category.
  • Apparel/Clothing: Max 6% of net payable (MRP – product discount – coupon discount) will be collected from the customer. The balance VAT amount payable to government will be borne by Myntra.

The amount of taxes shown at the cart level is a mere estimate. The actual taxes payable shall be determined basis the warehouse (based on availability of the products) from where the goods are being shipped, which will be checked once the order is placed. Only in case of taxes being lower than the estimate taxes (based on the warehouse from where the goods would be shipped), the customer would be notified of the same and any additional taxes paid by the customer would be duly refunded to the customer

Pay-Tm for Payment and Delhivery for delivery  information